DomainUK Registry - Nominet Terms

Registration and Renewals

All domains are registered and renewed on an annual basis.

We will send out reminders 60 days, 30 days, 15 days, and 1 day before a domain is due for renewal and a week before expiry.

Reminders will be sent to the email address we have on file.

It is the registrants (clients) responsibility to make sure that contact details are kept up to date.

DomainUK takes no responsibility if a domain renewal fails due to incorrect contact details resulting in the inability to reach you.

All domains will be renewed 14 days in advance of the domain name expiring and will be invoiced in advance.

Domain Name Pricing and Fees

Domain names registered with Nominet (the .UK registry) are £10 + VAT per annum.

Domain name renewals are charged at £10 + VAT per annum.

A £10 + VAT admin fee is charged for transferring a domain name to another registrar.

If a domain name cannot be registered, you will be fully refunded within 3 business days.

Cancellation

If you do not wish to renew a domain, please contact DomainUK a minimum of 14 days before expiry by emailing us at enquiries@domainuk.co.uk.

There are no charges for terminating your contract with us.

Expiry and Recovery

If you do not renew your domain before its expiry date, all services attached to the domain (website, email etc.) will be inaccessible and you will have a protected period of 30 days to renew the domain at the original fee.

After 30 days, your domain will be suspended and enter a 60-day grace period.

During this grace period, you may still renew your domain, but you will be charged an additional recovery fee of £100.00 + VAT.

Domain recovery must be requested no later than the 80th day after your domain originally expired.

After 90 days, your domain will be cancelled, deleted from the registrar and made available for resale to the general public.

DomainUK Guarantee

DomainUK will not guarantee the renewal of a domain name and will not be held liable for the expiry of any domain that the client has not explicitly requested (or responded to reminders) to be renewed.

Customer Service Commitment

Our commitment is to respond to any query within one business day.

Abuse

If you believe a domain you own is being abused in any way, please report it to DomainUK immediately. We will respond within 1 business day. We aim to resolve any issues within 5 business days.

You can email enquiries@domainuk.co.uk.

Complaints

Here at DomainUK, we try our best to get it right every time, but if we fall short, we encourage customer feedback.

If you wish to make a complaint about the service you have received, please email us at enquiries@domainuk.co.uk with as much detail as possible about the issue.

We will acknowledge your complaint within 1 Business Day and aim to resolve any issues within 5 business days.

If you're dissatisfied with the outcome, you may escalate to Nominet (the .uk registry) at: http://www.nominet.uk/resources/complaints

Nominet Policies

Nominet policies, including their terms and conditions.

Aldmar Ltd, 27 Old Gloucester Street, London WC1N 3AX Tel.+44 7311 921142